📘 Help Centre – DoraHome

Welcome to the DoraHome Help Centre!
We’re here to make your shopping experience smooth and stress-free.
If you ever need help, just reach out — we’re always happy to assist. 💛

📧 Email: support@dorahome.nl
⏱ Replies within 24 hours

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🚚 Orders & Shipping

📦 Where is my order?
Check your email for your tracking link — it updates automatically.

⏳ How long is delivery?
Most orders arrive in 3–10 business days, depending on your location.

❗ Tracking not updating?
Give it 24–48 hours after shipping. Still stuck? Email us.

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💳 Payments & Billing

💰 What payment methods do you accept?
We support major cards, PayPal, and other secure checkout options.

⚠️ Payment declined?
Try another method or contact your bank.

🔁 Charged twice?
Send us an email — we fix this quickly.

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↩️ Returns & Refunds

🔙 What is your return policy?
Returns accepted within 14–30 days, unused and in original condition.

📥 How do I start a return?
Email us with your order number.

💵 When will I receive my refund?
Within 3–5 business days after your return is processed.

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🛠 Product Support

❓ Need product details or help choosing?
We’re happy to guide you!

🚫 Received a damaged item?
Send us photos — we’ll replace or refund it.

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🔒 Security & Privacy

Your data stays protected with encrypted Shopify checkout and safe payment gateways.

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📮 Contact Us Anytime

Have a question we haven’t covered?

📧 support@dorahome.nl
⏱ We reply within 24 hours

Thank you for shopping with DoraHome! 🛒✨
We appreciate your trust.